How to set SMART objectives for your customer success team? VIDEO: 16:48

Customer success teams play a vital role in building and retaining the customer base and securing the recurring revenue. In the long run the business will survive and growth with a healthy customer base. In this episode we are exploring the questions:

  • What are the areas of impact for customer success teams?
  • Which KPIs would be appropriate?
  • How to align the customer success KPIs with the sales and marketing funnel?


Check out the worksheet example for setting SMART objectives. You can download the spreadsheet and adapt it to your specific situation and requirements. Please check the downloadable worksheet in the "Market" section".

What do you think?

Please share your insights in the discussion group?